Privacy Policy
This Privacy Policy explains how [to be confirmed by the venue] (ABN 41 623 984 112) ("we", "us", "our") collects, uses, stores, and discloses personal information when you visit pigandwhistlehotel.com.au, place an order, make a booking, or interact with us by email, phone, or in-restaurant.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
We collect the minimum personal information needed to operate the restaurant and provide our services. This includes:
- Contact details: name, email address, mobile number.
- Order details: items ordered, delivery address (if applicable), order notes, dietary preferences.
- Payment details: processed by Stripe Payments Australia Pty Ltd. We never see your full card number — we receive only the last four digits and the card brand.
- Account information: when you choose to create one.
- Technical information: device type, browser, IP address (hashed for analytics), pages visited. See our Cookie Policy.
We do not knowingly collect personal information from children under 15. If a parent or guardian believes their child has provided us information, please contact us and we will delete it.
Why we collect it
We use your personal information to:
- Take and fulfil orders and bookings;
- Communicate about your orders or bookings;
- Send our newsletter (only if you opt in, and only what we describe in the signup);
- Respond to your messages, applications, or feedback;
- Improve the site and our service;
- Comply with our legal obligations.